Warranty and Repairs
To have your watch repaired under warranty contact us at firstname.lastname@example.org. Please be sure to include a description and photos of the issue, your contact information, and proof of purchase. Read below to see if your watch is covered under the warranty.
Rockwell Watches offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase from www.RockwellWatches.co.za or an authorized retailer. If the watch doesn't keep time, or wasn't manufactured correctly, it is covered. Abuse of your watch is not covered. We don't cover normal wear and tear, batteries, crystal, watch case, strap, bracelet, loss or theft. You will void your warranty if you open your caseback, push the buttons underwater, or forget to screw down or push in the crown and expose your watch to moisture. If you have a plated watch (black/gunmetal/gold/etc) take extra care, as the plating can scratch off and is not covered. Please refer to Watch Care for more info about keeping your watch in pristine shape.
Rockwell provides no warranty for items purchased through unauthorized channels. Unauthorized channels include, but are not limited to: eBay.com or other online auction or used-product resellers, discount or wholesale websites or retailers, direct purchases from any person outside of a Rockwell-owned property or authorized retailers, or any purchase of a watch that hasn't been available for purchase by the general public. If you have a question about whether a retailer is authorized to sell Rockwell products, please contact us at email@example.com
After contacting us via email for warranty claims and receiving your authorization number mail your package to the address below. Be sure to write your authorization number clearly on the outside of the box.
Warranty and Repairs Dept.
18 Village Crecent
Linbro Business Park
If your watch isn't covered under the warranty, but is in need of repairs, you can either send it to us to repair for a fee, or buy parts here to have it fixed by a local jeweler. Contact us at firstname.lastname@example.org for a repair quote. Please be sure to include a description and photos of the issue, and the best way to get in touch with you.
Warranty & Repair Shipping
You are responsible for any shipping costs related to having your watch sent to us. If the repair is covered under the warranty, we will cover the cost of return shipping, but we will not provide a refund for shipping costs already incurred. If the watch is not covered under the warranty, then we will add the shipping charge to the cost of the repair.